1. Carbon filters will remove bacteria -- False. For
more information see
Implications of these studies: Because sooner or later, all fountains will
contain all sorts of algae, mold, viruses and bacteria, it becomes obvious
that the fountain must be easily and effectively cleaned. According to the
CDC, porous materials such as plastic cannot be sanitized. Glazed ceramic is
not porous and can be santitized with heat or chemicals without any damage
to the ceramic basin or a pet. Further, when a non-porous material is cleaned,
all traces of any chemical are easily rinsed away.
Implications: There is only one fountain that has been proven to chill
the water in a fountain. The Glacier Point Perfect Pet Fountain™ by Sierra BioScience is
the only patent pending fountain that will chill the drinking water.
3. Falling water puts oxygen into the water making the water taste
better -- No evidence.
Discussion: There are no relevant studies showing that any cat has a
preference or aversion to water based on the amount of dissolved oxygen being
the only variable. As all fountains have water flowing into the bowl all fountains
are equal except the only fountain that has a chilling unit which increases
the dissolved oxygen content more than 15% i.e. The Glacier Point Perfect Pet Fountain™ See this
4. Stainless steel bowls are better and safer than other materials --
False. Source: See this
We are not responsible for undeliverable addresses. We reserve the right to charge the shipping fee when the original address is incorrect or for returned items due to wrong address.
Items are generally shipped out the same day if the order is received by 12 noon Pacific time (Saturday & Sunday excluded).
Orders from the United States will all be shipped out via UPS or USPS. The shipment usually takes 1-7 business days (Saturday and Sunday excluded). if you need the item urgently, please contact us for details before purchase.
When a Basic Fountain is returned with an issued RMA number and received undamaged by Sierra BioScience within 60 days from the date of purchase the purchase price will be refunded minus any shipping charge and also minus a $14 handling fee. If the order was placed during a "Free Shipping" offer period then the refund will be the purchase price minus the normal U.S. shipping charge of $18. The fountain must be returned undamaged and clean to avoid a cleaning charge of $25. Please send an email to email@example.com for an RMA number only if a Basic Fountain is being returned and within 60 days of purchase for further return instructions. Packages without an RMA on the outside of the box will be refused and returned to the sender.
The IMS, High Capacity, and Perfect Fountains, filters and accessories are not returnable. Please call Barry at 530.903.9025 if these terms are not clear BEFORE you purchase a fountain.
Any fountain damaged during shipping will be replaced at no charge if the damage is reported to Sierra BioScience within 5 days of the fountain being delivered.
Effective1/20/2012, revised 8/19/2014
The original purchaser of a Glacier Point Basic Fountain™ may upgrade to another
fountain and the full purchase price of the Basic Fountain will be credited
towards the purchase price of the upgraded model.