Fountain Warranty. We guarantee our fountains to the original purchaser to be free of defect in materials and workmanship. If a defect is evident on receiving the fountain that was not caused by mishandling, environmental conditions or general accident, we will replace or repair the fountain or component part at our expense. Not covered are damages caused by dropping or banging or any form of mishandling, breakage due to being filled with too hot and or too cold water, damage from being left outdoors, damage due to alteration or modification, or failure to perform proper maintenance. The purchaser may be responsible for returning any defective part to Sierra BioScience for examination of the defect. With proper care the fountain should last forever.
Pump Warranty. If the pump ceases to function within 6 months from the date of purchase, we will replace it. Not covered are damage from electrical outages, if the pump is left running with no water, if it is not cleaned at least once weekly including the removing of the impeller and cleaning inside the impeller well housing or if high mineral content in the water blocks the impeller. If you have high mineral content in your water, please use bottled water. The purchaser may be responsible for returning any defective pump to Sierra BioScience for examination of the defect. With regular care the pump should last many years.
Chiller Warranty. The IceProbe® Chiller is covered by a limited warranty by Nova Tec, the manufacturer, to the original purchaser, for 6 months from the purchase date to be free of defects in material and workmanship. Please see the Instructions and Warranty for the Nova Tec IceProbe® Thermoelectric Chiller found in the Glacier Point Pet Fountains Owners Manual for further details.
Ceramic Basin Warranty. The ceramic basin is guaranteed not to leak for a period of 20 years and will be replaced should the basin leak and the leak is not the result of cracks from temperature or physical shock. If the basin arrived with a crack and is reported within 10 days of delivery, a new basin will be shipped at no charge, shipping prepaid.