Glacier Point Policies


We accept Paypal and credit card payments. You can use the Paypal site to process a credit card payment even if you do not have a Paypal account. If you want to pay by e-check you can do this through Paypal but please note that it can take 3-5 days to clear. We are able to process telephone orders on a limited basis but it is faster and easier to use the Shopping Cart on the Glacier Point website.

We are required to collect sales tax on all shipments to a State of California address. 7.5% sales tax will be added to your order at checkout.

We reserve the right to cancel any transaction at our discretion prior to shipping in which case a full refund will be issued.

Personal checks sent in the mail are acceptable forms of payment. Please call for details.

Privacy Policy

Sierra BioScience respects your privacy. It is our goal to provide you with an enjoyable, safe and satisfying shopping experience.

The customer information that Sierra BioScience collects through this web site is used to process orders and to communicate information regarding the safety and usability of products purchased. We use the information you share with us in the following ways:

When you visit our web site, we automatically recognize your ISP (Internet Service Provider), the web page from which you came, and record your activity on our site, but cannot identify you as an individual.
The information you supply to us when you place an order is added to our customer database. If you “opt in” to receive our emails or newsletter when creating an account, we may send you emails regarding new products, special promotions or upcoming events. We will honor your request for no contact.

We do not sell or share your personal information to any person or any organization that does not have a confidentiality agreement with Sierra BioScience. We have no intention to share this information with anyone outside of Sierra BioScience now or in the future. We are not in the business of selling your personal information to any third party. We may share some information with contractors that Sierra BioScience may hire to assist us in making improvements to our information base or to the web site. Sierra BioScience demands that such companies keep all such information confidential and use it solely for the purpose of making improvements to the site and information base that remains only with Sierra BioScience.

Disclaimer Statement

Sierra BioScience strives to provide only the most accurate information on this web site. However, no representation is made that the information on this site is always the latest available. The visitor is responsible for verifying the accuracy of any information on which he or she intends to rely upon especially those issues regarding the safe operation of its products.

Sierra BioScience reserves the right to change product features, descriptions and performance displayed on this web site, and the terms and conditions under which the products are offered, at any time and without prior notice.

Although every effort is made to review our web site carefully for typographical and other errors, please be aware that there may be such errors in this site. We advise that you verify information upon which you intend to place any sort of reliance before acting upon it.

This web site may contain notices about copyright and proprietary information. Please take note of these notices and comply with them.

This web site contains links to “external” sites. These sites were not created by Sierra BioScience and we cannot be held responsible for their content, nor should the existence of a link imply any form of endorsement of the site, the content or the party sponsoring the site. The links are only provided for the convenience of the visitors to our site.


A cookie is a small piece of information that web sites use to remember information about users. Sierra BioScience may use cookies to recognize our customers and remember shopping list items. Sierra BioScience uses transient cookies to provide continuity from page to page. Within a single visit, these cookies store information such as your shopping list to simplify checkout. They do not contain any personal identifying information.

Sierra BioScience may also use persistent cookies to identify members after their first visit. These cookies remain on the hard drive of a PC and allow a user to enter our site without having to log in on every visit. To access any secure areas such as your account information or checkout, you must still enter your password.

We have contracted with selected outside vendors to monitor certain pages of our Web site for the purpose of reporting web traffic, statistics, pay-per-click advertising ‘click-thorough’, and/or other activities on our site. Where authorized by us in advance our vendors may use cookies, Web beacons, and/or other monitoring technologies to compile anonymous statistics on our Web site visitors may be used internally. No personally identifiable data is collected by or transferred to any other source.