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Dalton – July 20, 2014 – Glacier Point Basic Fountain

We received our basic fountain in March of 2014. Our cat started drinking from it immediately and we really appreciate it because he now drinks a lot more water. In July we were cleaning the fountain and pump. The pump wouldn’t restart. We performed all the suggested checks to no avail. At 4:00pm Central time we called Glacier Point expecting a run around. We spoke with Patricia. She sounded very concerned and sent a new pump priority mail FREE that SAME day. We received the pump immediately. We installed the pump and it is working great. We were going to send the old pump back for their research of the failure but we first tried it again and to our great surprise the pump now operates.

We were willing to pay for the new pump since the old pump now works but Barry said as we were honest about the situation we could just keep both pumps.

Imagine that type of Customer Service in this day and time.