Thanks Barry for an explemplary fountain and customer service! You are even replacing my basic fountain base after I put it in the microwave too long — note to readers do not put the fountain in for more than the instructions say– I liked the fountains so much I bought two of them– a High Capacity fountain and the smaller basic fountain to provide water for my 8 cats. They are easier to clean than my previous plastic fountain and lower maintenance. I wouldn’t buy any other fountain.